‘Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, information about the travel, bookings, passengers, frequent traveller / flier numbers, facebookcheckinsand any and all details that may be necessary from the customer.
When you visit Traveamer website, we may collect information regarding the domain and host from which you access the internet, the internet protocol address of the computer or internet service provider you are using, and anonymous statistical data. The website and mobile site uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.
When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.
In order to purchase travel and/or related services through our Website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, e - mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other Personal Information, such as your frequent traveler numbers. We require this information to process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travelers other than yourself, you must confirm and represent that each of these other travelers have agreed, in advance, that you may disclose their Personal Information to us.
If you choose to become a registered member of Website, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:
As a member, you can choose to complete your online profile by providing us with travel preferences, frequent - traveller or affinity numbers, credit card billing information, paper ticket delivery address, and other Personal Information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly. For example, you can store your airline frequent - flyer numbers so that when your make a reservation on that airline, we may automatically pre - fill the frequent - flyer number input box for you.
We automatically log generic information about your devices connection to the Internet, which we call "session data", that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on the device. An IP address is a number that lets devices attached to the internet, such as our web servers, know where to send data back to the user, such as the pages of the website the user wishes to view. We collect session data because it helps us analyse such things as what items visitors are likely to click on most, the way visitors are clicking through the website/ mobile site/ mobile app, how many visitors are surfing to various pages on the website/ mobile site/ mobile app, how long visitors are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
As to the personalization of experience, these types of cookies allow you to log in without having to type your log - in name each time (only your password is needed); we may also use such cookies to display an advertisement to you while you are on the Website or mobile site or to send you a ‘best day to buy email (or similar emails - assuming you have not opted out of receiving such emails) focusing on destinations in which we think you might be interested. None of this information is passed to any third party, and is used solely by us to provide you with a better user experience on the Website and mobile site.
A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our website and mobile site and no PII is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third - party advertising companies or advertisement
providers or servers. These companies may use aggregated statistics about your visits to our websites or mobile sites in order to provide advertisements about travel - related goods and services that you may be interested in or any goods and services of potential interest to you. The information they collect does not include your PII.
The third - party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to our websites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person.
Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Traveamer supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Traveamer cookies may disable certain features on the website and mobile site, and may make it impossible to purchase or use certain services available on the website and mobile site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the Website the better and easier to use.
When you reserve or purchase travel services through us, we must provide certain of your Personal Information to the airline, hotel, car - rental agency, travel agency or other involved third party to enable the successful fulfilment of your travel arrangements.
However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us
All payments on the website, mobile site and mobile app are secured.
This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
In addition to the circumstances described above, Traveamer may disclose the member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Traveamer or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Traveamer or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.
Traveamer will respond to all reasonable concerns or inquiries.
Thank you for using the Website!
Visa, Master, and American Express Card payments process through an online payment gateway system. Your card information is safe and will not be falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. Your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction. All services dependson the speed of your internet connection.
Traveamer.com charges a transaction fee on all airline bookings. In case of cancellationof booking, this fee is no-refundable.
If you have an account with any of any of the below mentioned bank accounts, then you can pay through net banking option in a payment gateway.
For any transaction confirmation, you will receive an email for reservation made. In case you do not receive confirmation of your reservation, please check your Junk / Spam Folder to verify it has not been misdirected, if still not found contact our call centre.
An e-ticket is an electronic document with a unique PNR given to the passenger, Passenger is required to produce unique PNR at the airport counter to claim their ticket / Boarding Pass.
Your e-tickets will be sent to your registered or provided e-mail address, if you don’t receive your e-ticket within 8 hours of making your booking. Please contact us on our customer care – 7678467801
traveamer.com shall not be liable if the customer does not comply with this requirement.
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by traveamer.com. In the event that you fail to present a copy of your e-ticket, traveamer.com will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.
You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver's license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.
You can cancel your domestic flight bookings by calling at our customer careat+91-7678467801 or contacting us on our twitter handle @traveamercare. Traveamer.com will charge RS 300 per person, per sector as standard cancellation charges.
To amend/cancel your ticket offline, call Traveamer Customer Care on +91-7678467801. For international flight bookings a standard fee of Rs 1000 per person would be charged over and above the airline’s own cancellation charge. For rescheduling of domestic flights, traveamer.com will charge Rs. 300 per person per sector as standard rescheduling charges. For no-show on domestic flights, traveamer.com will charge Rs. 100 per person per sector as standard no-show charges. Please refer to airline specific amendment and cancellation policy while using traveamer.com services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
In case of no-show or un-utilized bookings, you shall be required to make requests for any valid and applicable refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or un-utilized bookings shall accordingly be deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. All refunds shall be processed subject to the processing of refunds by the respective airline/service provider.
Please note the convenience fee charged at the time of booking will not be refundable.
Passport details are mandatory for e - ticket issuance to Europe, USA and Canada.A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines:
Uzbekistan Airways requires both passport details and visa copies for issuing an e-ticket.
Please carry a valid visa for the country you will be visiting or transiting through.
Please check with the concerned airline or embassy for all visa requirements.